FREE SHIPPING ON ORDERS OVER $150
USE CODE COMPLEXSHOPCC24 FOR $20 OFF ORDERS $100+
FREE SHIPPING ON ORDERS OVER $150
USE CODE COMPLEXSHOPCC24 FOR $20 OFF ORDERS $100+
FREE SHIPPING ON ORDERS OVER $150
USE CODE COMPLEXSHOPCC24 FOR $20 OFF ORDERS $100+
FREE SHIPPING ON ORDERS OVER $150
USE CODE COMPLEXSHOPCC24 FOR $20 OFF ORDERS $100+
FREE SHIPPING ON ORDERS OVER $150
USE CODE COMPLEXSHOPCC24 FOR $20 OFF ORDERS $100+

Privacy Policy

This Privacy Policy (the “Privacy Policy”) applies to our website available www.shop.complex.com and (collectively, the “website” or “site”) operated by Commerce Media Holdings, LLC (“COMPLEX”) and its respective affiliates or subsidiaries ("COMPLEX"), together known as (“Company” “we,” “our”, or “us”), as well as to the services available via the website and otherwise (including online and offline third-party services) and information available on the website (collectively, the “COMPLEX Services”). This Privacy Policy describes how we collect, use, and disclose information, governs how we treat this information, and lets any visitor to the website (collectively, "you,” and/or “your”) know your associated rights. Please read this Privacy Policy carefully; once you consent to this Privacy Policy and its terms, it creates legal obligations on you and on COMPLEX.

The COMPLEX Website collects information about visitors and users of our Website and other services so we can better serve you. Whether you visit our Website or buy from one of our releases (all of which we will refer to together as "COMPLEX Services"), we respect and strive to protect the confidentiality of your personal identifying information and treat that information responsibly. Other than as described in this Privacy Policy, COMPLEX does not authorize the selling or renting of your personal information to third-parties for their business purposes.

By using the COMPLEX Services, you agree to and accept the terms of this Privacy Policy, which is part of the Terms and Conditions governing use of the COMPLEX Services. COMPLEX may change or add to this Privacy Policy from time to time. When that happens, COMPLEX will post the revised Privacy Policy here. Your use of the COMPLEX Services after changes to this Privacy Policy have been posted constitutes your knowledge and acceptance of those changes (in other words, that the changes may be applied to the information we collect from and about you). Please do not access or use the COMPLEX Services if you do not agree to the terms of this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  •  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. 

Additionall, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment method, email address, and phone number.  We refer to this information as “Order Information.” 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  1. Communicate with you;
  2. Screen our orders for potential risk or fraud; and
  3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

By signing up for specific drops, you consent to the sharing of your personal information with our carefully selected third-party partners. This information may include but is not limited to your name, email address, and demographic details. We share this information with our partners to enhance your experience, provide you with relevant offers, and improve our services. We only collaborate with trusted partners who adhere to strict privacy standards and will not share your information with any additional third parties without your explicit consent. You may opt-out of this data sharing arrangement at any time by contacting us directly. However, please note that opting out may limit your access to certain features or services associated with the specific drops.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

You can sign up to the COMPLEX email marketing list from the site. COMPLEX will pass your contact details and emails address to its respective affiliates or subsidiaries.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the below links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

COMPLEX Services are not intended for children under the age of 13. We do not direct the COMPLEX Services to, nor do we knowingly solicit or collect information from anyone who tells us that he or she is under 13 years of age. If COMPLEX learns that a child under the age of 13 has provided personally identifiable information to the COMPLEX Services, it will use reasonable efforts to remove such information from its files.  Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at legal@complex.com or by mail using the details provided below:

Commerce Media Holdings, LLC

7060 Hollywood Blvd

Los Angeles CA 90028